Trust & Security

How we protect you and your data.

We built Do This With Me Wellness to be a safe place for a hard journey. Here is what we do — and don't do — to keep it that way.

Your account is locked down.

We require a strong password (10+ characters with uppercase, lowercase, number, and symbol), verify your email, and let you sign out of every device at once from Settings. Phone-number verification will be enabled before public launch.

Your data is guarded at the row level.

Inside our database, your weight, food, mood, movement, measurements, and squad conversations are protected by row-level security. That means a database row can only be read by you (or people you explicitly invite into your squad) and by authorized administrators when necessary.

Payments are handled by Paddle.

Paddle is our Merchant of Record. They process every card payment, calculate tax, handle invoicing, and manage your subscription. Your full card number never touches our servers.

Community safety is built in.

Every squad lives under our Community Standards. Members can report posts, and reported content goes to a human moderator. Serious violations can result in removal from a squad or account suspension.

Admin access is strictly limited and logged.

Only the app owner holds administrator privileges. When an administrator views member information or takes action on a report, we record what happened, when, and by whom. This creates accountability inside the app.

You control communication and your data.

Support is members-only to reduce spam. You can update your email, change your password, export a copy of your data, and request account deletion from Settings at any time.

Compliance questions, answered simply

Do you have SOC 2, ISO 27001, or HIPAA compliance?

Not at this stage. SOC 2 and ISO 27001 are expensive, enterprise-grade audits and certifications. HIPAA is a U.S. healthcare law that applies to covered entities and their business associates. Do This With Me Wellness is a wellness and coaching app, not a HIPAA-regulated service. We follow strong security practices (encryption, row-level security, audit logs, secure payments) and are honest about what we do and do not claim.

Is my health information safe?

We treat the information you choose to log — weight, food, water, movement, mood, measurements, and squad activity — with care. It is encrypted in transit, stored in a secured database, and only accessible to you, your invited squad members (for shared content), and authorized admins. We do not sell your personal information.

Who can see my squad posts?

Only members of your squad can see posts you share inside that squad. You choose what to share, and you can report anything that violates our Community Standards.

How do I delete my account or data?

Go to Settings → Security and click 'Request account deletion.' You can also download a JSON export of your data first. We keep your data for a short grace period in case you change your mind, then permanently remove or anonymize it once it is no longer needed for legal, billing, or dispute-resolution purposes.

Related policies

Last updated 10/14/2026.